NBC Stakeholder Forum 2020 Highlights

The inaugural edition of the NBC Stakeholder Forum was a huge success as NBC brought eminent speakers and participants together to share their perspective on the important subject of 'Product Quality and Integrity'. The virtual forum was attended by a cross section of regulatory agencies, industry associations, trade partners, customers, opinion shapers and policy influencers, members of the civil society and development agencies.

NBC affirms commitment to product quality, integrity

The Nigerian Bottling Company Limited (NBC) has reiterated its commitment to product quality and integrity, pledging that this would remain the gold standard of its operations. Country General Manager, NBC, Matthieu Seguin, affirmed this on Tuesday while speaking during the company's 2020 Stakeholders Forum themed 'Product Quality and Integrity: Challenges and Opportunities' which held virtually.

The event also featured key contributions from the Vice President, Quality, Safety and Environment, The Coca‑Cola Company, Zoltan Syposs; Director General of the National Agency for Food and Drug Administration and Control (NAFDAC), Professor Moji Adeyeye, and Chief Executive Officer, Federal Competition and Consumer Protection Commission (FCCPC), Babatunde Irukera.

Seguin explained that quality remains the hallmark of the operations of the Coke System. “At NBC, we understand that only products and services valued and accepted by our customers and consumers will deliver help our business grow. We are committed to driving our business forward by continually improving quality control across the organisation, working together with Coca‑Cola Nigeria, local authorities, partners, suppliers, customers and consumers,” he said.

Seguin disclosed that a survey NBC conducted earlier in the year showed that product quality and integrity ranked highest among the demands of its stakeholders, hence its decision to continue prioritising it.

“Our commitment to quality and integrity is from production to delivery. Everyone at NBC works hard to procure the finest ingredient, equipment and services from some of the industry's most respected suppliers. We also complement this with our state of the art local production and distribution system,” Seguin said.

He added that the NBC achieves the highest product quality and integrity through compliance with local and international standards, certification of its systems, auditing and regular feedback from customers.

“We keep the line of communication open to our consumers for regular feedback which we get a lot, and this also guarantees the prompt resolution of complaints they may have. As the world evolves and consumers’ preferences change, we believe in continuous improvement of our system.”

Highlights from Remarks by Zoltan Syposs, VP, QSE, The Coca‑Cola Company

According to my Syposs, the Coca‑Cola System comprising Coca‑Cola and NBC is vigilant about product quality and integrity because research has showed that about 200 different types of diseases are spread through contaminated food and beverages, with about 420,000 deaths recorded annually from contaminated food, 125,000 of them among children under the age of five.

Syposs further noted that The Coca‑Cola System was building a total beverage company and that it would continue to maintain the highest product quality to further earn consumers’ trust.

 

Highlights from remarks by Mr. Babatunde Irukera, CEO of FCCPC

The FCCPC DG stressed the importance of product quality and integrity, noting that it helps in sustaining brand loyalty. He explained that the most basic obligations of manufacturers to consumers is to provide clarity of information, legitimacy of both direct and indirect claims, consistency of product delivery and consumer satisfaction derived from product usage.

 

Highlights from the presentation by the Director, Food Safety and Nutrition, NAFDAC, Mr. Sherif Olagunju

Representing the NAFDAC DG at the event, Mr. Olagunju explained that it is important for businesses to look for ways of gaining and sustaining brand loyalty by increasingly building quality into their products and consequently building customer trust. Furthermore, he said, “to survive in severe competition brand loyalty is a powerful tool and there can be no loyalty without product quality and consumer satisfaction.